Tips for Property Management Success

THE STORY.

When you manage anything from apartment complexes, houses, office buildings, shopping centers, or storage centers, you have probably already learned that one of your biggest roles is that of communicator. The key to successful property management is often communicating with your team and back to the property owner. The team at Smart Rain works closely with property managers and shares some of their tips and tricks for success.

Communication

Much of a property manager’s day-to-day job involves communicating with their property management team, tenants and prospective tenants, and the property owner.

“Like all management areas, communication is critical to the success of a business. In order for property management to be successful, communication to all entities should be clear, transparent and concise,” shares Smart Rain’s team. “Communicating any issues or concerns clearly and quickly will keep the management process running smoothly.” 

Customer Service

Customer service is a crucial skill in property management. As a property manager, you’ll often need to deal with frustrated tenants as well as help prospective tenants find solutions to meet their needs. For these reasons, it’s important that a property manager knows how to create and maintain positive relationships with renters, community contacts, and other staff on the property. Property managers should be focused on making sure the property is well maintained, manicured and is free of litter and trash. Strong customer service and attention to the little things like day portering and daily sweeping are especially important today, when online reviews can make or break a business.

Administrative Skills

A background or skillset related to office administration is helpful for those interested in property management. Managing a property requires a significant amount of clerical duties, such as answering phone calls, managing files and documentation, processing rent or lease payments, managing property finances, and dealing with other office responsibilities. 

Marketing Skills

You may not think that marketing has much to do with property management, but the most successful property managers also possess making marketing skills. When a tenant vacates a unit, it’s the property manager’s responsibility to list it for rent or for sale. “There are many rental or real estate websites out there that make it easy for property managers to list vacant apartments or commercial properties,” according to Smart Rain. “However, property managers should have some basic marketing skills in order to make the units sound as appealing as possible to potential renters. After all, the faster a unit is occupied, the more profitable the property will be.”

No matter how much experience you have, being a property manager, owner or landlord for a residential or commercial property can be a challenging task. If you’d like to find out how our facility managers can help you manage your property more efficiently, call us today.